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Thread: Time Warner Cable Copyright Infringement Notice

  1. #1

    Time Warner Cable Copyright Infringement Notice

    I wonder if I just got an obnoxious rep, or if this is par for the course with Time Warner Cable? Maybe some of you can shed some light. I’ve had an internet account with TWC for about 5 years now, with various roommates coming and going, and all of them using my connection. Many have pirated movies and shows (myself included from time to time), so over time I’ve received a few MPAA complaints. This is what they look like:

  2. #2
    All internet traffic is re-directed to this page until you call the number on there and tell them you’ve repented and cleansed your network of the evil stolen goods. It’s a pain sometimes because they are apparently very understaffed, and rather than being routed to a holding queue, you’re sent to voicemail. Anywhere from 20 – 90 minutes later they call you back. And if you miss that call, you do it again – phone tag until you get lucky.

  3. #3
    So this time, once I finally got a hold of someone, I explained about the notice, and they told me exactly what content the MPAA was complaining about (they named the movie). But it went downhill from there. Rather than me promising to remove the infringing content from my network (on some roommate’s computer) and getting my service restored, the rep told me that I had to submit a letter via fax stating that I had removed both the infringing content and the software used to download it, then call back to get my service restored. I wasn’t paying much attention though, so I didn’t catch the part about the software and the names of them.

  4. #4
    Later at work I typed out a quick generic letter referring to “infringing content” and that I’d removed it and faxed it off. I called on my lunch break to get my service restored, and this is how the conversation went:
    Rep: I’m sorry sir, but unfortunately since you did not name the content and you did not remove the software, I cannot restore your service.

  5. #5
    So I sent another fax naming the movie and some software (I have no idea who downloaded it or what software they used, so I made that up. It’s not like they can verify either way.) Through a couple more calls and voicemails, I did manage to get my service restored. It was spotty that night, but by morning it was fixed. That morning a different rep called me back to confirm service was restored and all was well. I confirmed and asked again about the policy of requiring software to be removed. He apologized and said that they actually just “recommend” you uninstall the software if all you use it for is illegal activity. Of course that makes sense. He explained that he uses it for legitimate things like Linux distros, etc. and there’s nothing wrong with having the software. Just don’t pirate. On that I can agree.

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