Post usage, specialized support is urgent for the achievement of ERP execution. SoftConnex specialized support gives a variety of Service and Support Plans to browse, with the goal that you infer most extreme advantage of the arrangement. You can profit the individual advantages by picking a reasonable choice.
Annual Software Enhancement Plan
Where, the client is qualified for get free yearly upgrades for customer and additionally outsider amid the scope time frame.
The Technical Support Helpdesk is accessible amid business hours on all weekdays with the exception of occasions. The support is additionally accessible by means of email or phone; and is arranged in the accompanying subheads
Standard Product Support: The support on the specific zones would be considered under upkeep get that covers the accompanying territories of item support.
Installation related: Provides help with the establishment and reinstallation of the product and tending to the issues identified with it.
Report related: ASM covers the issues under the standard report. Report design alterations like changing logo or subtitle would be incorporated in any case, any rationale change, expansion of Data fields in the current report alongside new reports creation would be out of the extension.
Software Related: Queries incorporate programming ease of use issues experienced in typical usefulness particular to the SoftConnex programming in addition to customizations and Add-Ons gave.
Integration with third Party Software: The joining of SoftConnex with outsider programming would be upheld, restricted to the present setup bolstered by SoftConnex.
Compatibility Issues: of SoftConnex with various frameworks like SQL server, OS, and so forth., would be tended to, given that SoftConnex has discharged the similarity adaptation of specific items and is approved by the framework.
Integration with Financial Software: Issues identified with joining of SoftConnex and Accounting application would likewise be incorporated as a piece of support.
Data Related Issues: Like information redress amid the normal business process would be embraced by SoftConnex. SoftConnex would not assume any liability of any progressions made in the information through back end by the client, fulfilled through the GUI, neither would engage information revisions to keep up the referential uprightness of the framework.
License: Any issue identified with the permitting of the product will be tended to by SoftConnex.
SoftConnex school: Would give the SoftConnex school login to the clients. This will act naturally learning apparatus to pick up information about the diverse modules utilizing on the web sound video instructional exercises. This will be constrained to the quantity of client licenses acquired by the client.
Released Service Pack: Covers giving data about the arrival of the new fixes for the client significant areas. SoftConnex would likewise be accessible to help client's key contact in the establishment of the new fabricated and fixes.
Support provided on a chargeable (Time and Material) basis
IT Support: Is given on chargeable premise. The real errand will be performed after the execution of Work Order and receipt of installment. This incorporates:
Restoration, however will not include readying the server machine with an operating system, but will include installation of SoftConnex standard/customized product before the database is finally restored
Installation & upgrade of the software on the various workstations excluding server and 1 client machine
Network and accessibility issues Indexing and re-indexing of the database Installations and configuration of software other than those provided by SoftConnex.
SoftConnex Knowledge Support
This support is likewise given on the chargeable premise and incorporates:
Training to new representatives of the client
Training on the Add-on items obtained later
Training on the Crystal Reports
Report Modifications and Application Customizations
All application customizations
All the Reports creation, adjustments and customization are incorporated and undertakings will be performed after Work Order era and receipt of comparing installments.